Can I view your price online?
No. we do not public our price as the price depends on your order quantity. The more you order, the better price you will get from us.
How can I order?
Just send me a code list of your interested items to our email binhdc75@yahoo.com or info@handicraft.vn for quotation. After receive your quotation request, we will get back to you and if our price meet your demand, you can place an order with us.
What is your minimum order amount?
Our minimum order amount is US$500 which is not included shipping cost.
What is your minimum quantity?
Our minimum quantity is 10pcs/design/color.
Can you do custom for my own designs?
Yes, we can, please email us at binhdc75@yahoo.com or info@handicraft.vn for your custom design requests.
Can I cancel my order? What is your cancellation fee?
Yes. All orders canceled after production has begun will incur a cancellation fee of 50% of the total order value.
What is your payment term?
A deposit of 50% of the total order value is required to process your order. The rest of the total value plus shipping cost and other charges (if applicable) must be paid before we ship the order to you.
What methods of payment do you accept?
We accept payments via Wire Transfer, Western Union & PayPal.
Do you charge sales tax?
We do NOT charge sales tax on any orders.
What is your delivery time?
Delivery time depends on your order size. However, it normally takes 3 to 4 weeks, depending on the size of your orders and also how many styles do you order in total. There may be delays due to high volume times, so please plan ahead and order as early as possible.
What countries do you ship to?
We ship to all countries worldwide. Our company has been exporting to almost 50 countries.
What shipping carriers do you use?
To ensure that your orders arrive safely and promptly, we partner with extremely reliable shipping carriers, offering express air service with state-of-the-art tracking system such as DHL or FedEx, UPS...
What are your shipping rates?
After confirm your order, we will calculate shipping rate and keep you informed. We take it for sure that our shipping rates are very reasonable due to our long-time partnerships with the shipping companies.
When will you send me tracking information?
As soon as your package is shipped, you will receive an email notification confirming the shipment along with the tracking number. You can track your order online by then.
Am I responsible for import taxes, duties and fees in my country?
Yes, all import taxes, duties and fees incurred in your country are your responsibility. You are encouraged to contact your local customs bureau to inquire about possible import taxes and other charges
What is your returns policy?
We accept returns in case of our errors, such as defective or wrong items, within 10 days after the date of receipt.